You were so right. Now, I too had the same experience. Today, since it was not possible for me to go to their main campus at Maidan Garhi (due to my own busy work schedule), I thought of calling them up. But as you had rightly said Ã¢â‚¬â€œ
Nobody there just cares to pick it up, not even the so-called helpline numbers. Pathetic, to say the least.
But I did call up one of the Regional Center here in Delhi. Thankfully, they responded. But again, unfortunately, they too were not equipped with all the information.
Anyhow, regarding your change of study center, I guess, first you have to check in their website if MA (Edu) courses are taken up in the study center you want to join. You can check that in this link: http://onlineadmission.ignou.ac.in/StudyCentre.asp
. If yes, then you have to fill the form and mail it. But what I gather, this whole process can take a long time. Change your study if and only if there is no option left.
Secondly, regarding your study material. If you have not got them, I suggest that you email your query to email@example.com or write a letter and fax them at 011-29535083. At least this way you have a "proof" of your query. If still no response for 10-15 days, click on the RTI Act in the bottom side of their homepage, call the numbers given, or even better, if you send them an email regarding your grievance.
Lastly, I would suggest you always communicate with them through e-mail. At least you have a "proof" that you did tell them regarding your problem.
All this above really looks bad. I have not yet joined their course, and I am already having a rethinking on it, but nonetheless, I should also resist myself from forming an adverse opinion too soon.
I would love to hear from people who are doing M.A. (Edu) from IGNOU and having a good opinion about it. I hope your queries are rightly answered and you become one of those happy IGNOU students!.......